服務滿意度調查問卷 2016 – 對象：職員（英文）.pdf

User Satisfaction Survey for staff This survey aims to assess the degree of our users' satisfaction with the administrative services/facilities being provided by the University as well as to enable us to plan for continuous service improvement. There are 13 questions in this survey Please choose the appropriate response for each item: very very Not No dissatisfied satisfied applicable comment 10 88 99 1 1.Overall, how satisfied are you with all services provided by various administrative units of UM ? 2. Overall, how satisfied are you with all frontline services provided by various administrative units of 2 3 4 5 6 7 8 9 very very Not No dissatisfied satisfied applicable comment 10 88 99 1 UM? 3. Overall, how satisfied are you with the performance pledge of UM ? 4. Overall, how satisfied are you with the Suggestion Scheme of UM ? 5. What is your overall level of satisfaction with your working life at the university ? 6. Overall, how satisfied are you with UM Equipment and Facilities provided by 2 3 4 5 6 7 8 9 very very Not No dissatisfied satisfied applicable comment 10 88 99 1 2 various administrative units of UM ? 7. Overall, how satisfied are you with the Environment Condition of UM Campus ? Please choose the appropriate response for each item: 3 4 5 6 7 8 9 Exactly Fall Short of Meet Exceed Expectation Expectation Expectation -3 -2 -1 8. Please indicate whether our services fall short of, exactly meet, or exceed your expectations. 9. How often do you praise / recommend UM's administrative services to others ? Please choose only one of the following:  Never  Seldom  Sometimes  Always  Hard to say 10. In general, the overall performance of the administrative units of UM is improving. 0 1 2 3 Please choose only one of the following:  Strongly disagree  Disagree  Neutral  Agree  Strongly agree  No comment 11. In general, the overall UM equipment and facilities are improving. * Please choose only one of the following:  Strongly disagree  Disagree  Neutral  Agree  Strongly agree  No comment 12. In general, the overall environment condition of UM campus is improving. Please choose only one of the following:  Strongly disagree  Disagree  Neutral  Agree  Strongly agree  No comment 13. You are welcomed to provide suggestion(s) for the continuous service improvement of the University, please feel free to write suggestions, if any, in different aspects of administrative services and/or facilities provided: Please write your answer here: